Security Experts:

Razer Customer Data Exposed by Server Misconfiguration

A server misconfiguration has resulted in data pertaining to thousands of Razer customers being exposed to the Internet.

A Singaporean-American manufacturer of gaming hardware, software, and systems, Razer also provides e-sports and financial services to its customers.

The recently discovered misconfigured server, security researcher Bob Diachenko explains, contained order and shipping details for thousands of Razer’s customers.

The exposed information, he notes, was originally “part of a large log chunk stored on a company's Elasticsearch cluster.” The cluster, which had already been indexed by search engines, became publicly accessible on August 18.

Exposed customer information includes names, email addresses, phone numbers, internal customer IDs, order numbers and details, and billing and shipping addresses. Tens of thousands of Razer customers might have been affected.

“Based on the number of the emails exposed, I would estimate the total number of affected customers to be around 100K,” Diachenko says.

Although the security researcher attempted to notify Razer through their support channel, it took three weeks before the exposure was finally addressed.

“My message never reached right people inside the company and was processed by non-technical support managers for more than 3 weeks until the instance was secured from public access,” Diachenko reveals.

SecurityWeek has reached out to Razer via email to inquire about the company’s official stance on the incident, but hasn’t heard back by the time of publishing. We will update the article as soon as a response arrives.

UPDATE: Razer has provided the following statement:

We were made aware by a security researcher of a server misconfiguration that potentially exposed order details, customer and shipping information. No sensitive data such as credit card numbers or passwords was exposed. The server misconfiguration has been fixed on 9 Sept, prior to the lapse being made public.


We sincerely apologize for the lapse and have taken all necessary steps to fix the issue as well as conduct a thorough review of our IT security and systems. We remain committed to ensuring the digital safety and security of all our customers.


Customers who have questions about this can reach out to DPO(at)razer.com

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